Terms and Policies

1. CHECK-IN TIME is after 3:00p.m. of your scheduled arrival date.
2. CHECK-OUT TIME is no later than 11:00a.m.
3. RESERVATION POLICY: Deposit of 2 nights’ stay + tax within one week of making reservation. The balance due upon arrival. Make all funds payable to Werner Enterprises, Inc.
4. PERSONAL CHECK and specific CREDIT CARDS will be accepted for your reservation deposit only, provided deposit is received no later than fourteen days prior to check-in.
5. CANCELLATION POLICY: Refund will be made less 10% cancellation fee if cancellation is made up to 14 days before check-in date. If cancellation is made within 14 days of arrival date, Werner Enterprises reserves the right not to refund your advance deposit but allow you to reschedule your dates, giving credit for deposit made, provided it is within the same year. This is provided that Werner Enterprises can re-rent the unit of the dates cancelled.
6. OCCUPANCY IS LIMITED TO THE NUMBER OF PERSONS A UNIT WILL SLEEP, unless otherwise approved and confirmed.
7. HOUSE PARTIES: Should a house party occur, occupancy will be TERMINATED IMMEDIATELY WITHOUT REFUND.
8. EACH UNIT IS PRIVATELY OWNED AND EQUIPPED to meet basic vacation needs, Linens are provided!
9. NOTIFY OUR OFFICE IMMEDIATELY if you discover any item that needs the attention of our maintenance department. Aside from normal “wear and tear,” YOU WILL BE RESPONSIBLE AND LIABLE for any damages to the property of its contents during your occupancy.
10. BEFORE DEPARTING you are expected to take out all trash, place soiled towels in tub, make sure all dishes are CLEAN and put away in good order and turn OFF all appliances. You will be responsible to replace or pay for any loss, breakage(s) to the entire satisfaction of the owner(s) or his/her agent. We inspect the unit when you have checked out.
11. WE ARE NOT RESPONSIBLE for articles left behind. We will — upon request only — send articles FOUND c.o.d.
12. REPAIRS: “Let’s face it — even the best appliances, air conditioners, TVs, etc. occasionally malfunction,” and we cannot guarantee them to perform 100% of the time. We do, however, guarantee to correct the problem(s) as soon as possible — DURING NORMAL BUSINESS HOURS. THERE WILL BE NO REFUNDS.
13. PETS: PETS WILL NOT BE ALLOWED UNDER ANY CIRCUMSTANCES, AND VIOLATIONS WILL BE GROUNDS FOR IMMEDIATE TERMINATION OF RENTAL WITH NO REFUND. You will be charged a fee of $55.00 for the extermination of any insects/pests your pet might carry.
14. ALL GUESTS HAVE ACCESS TO: Both swimming pools, both hot tubs, all three saunas, the exercise room and the game room.
15. AGENTS DISCRETION: We reserve the right to refund deposits, refuse rental or discontinue occupancy if, in the agent’s opinion, tenant is or would be detrimental to the rental unit, other tenants, homeowners or their guests, or any property at Gatlinburg’s Highlands Condos.
16. AGENT AND/OR OWNER(S) OF THE INDIVIDUAL RENTAL UNIT SHALL NOT BE LIABLE for any damages and/or injury to tenant or tenants’ personal property or to premises or any part thereof or in common areas thereof; and tenant agrees to hold agent and/or injury (NO MATTER HOW CAUSES) or for any acts or theft or vandalism to tenants’ personal property.
17. TENANT CERTIFIES the he and/or she has read the above listed rental policies and understands and agrees to abide by and cooperate in the enforcement of same and also certifies that he and/or she is at least 21 years of age.
PLEASE NOTE! We reserve the right to make any corrections or changes necessary.